Sales Engineer
The Company
Jericho Security is at the forefront of AI-driven cybersecurity, protecting organizations from the next generation of cyber threats. As AI-powered attacks grow more sophisticated, businesses need cutting-edge solutions to stay secure. Jericho Security provides a seamless, AI-powered platform that integrates with existing environments to detect, mitigate, and prevent emerging security risks.
The Role
We’re looking for a Sales Engineer who will play a crucial role in both the sales process and post-sale customer success experience. This remote role combines technical expertise with customer-facing engagement, ensuring potential and existing customers have a smooth experience from initial product walkthroughs to full-scale implementation.
The ideal candidate is someone who can communicate technical concepts effectively, guide customers through onboarding and integration, troubleshoot customer issues, and contribute to key technical documentation.
Responsibilities
Sales & Customer Engagement
- Conduct product walkthroughs for prospective customers with sales team members, showcasing Jericho Security’s capabilities.
- Assist in trial setup and sandbox environment onboarding, ensuring prospects get hands-on experience with the platform.
- Address technical questions during the sales process.
Onboarding & Implementation
- Guide new customers through the post-sale onboarding process, ensuring smooth integration into their environments (Microsoft 365, Google Workspace, etc.).
- Troubleshoot technical challenges during setup and ongoing usage, working with internal teams as needed.
- Maintain customer satisfaction by proactively checking in and addressing potential issues.
- Operate platform on behalf of customers for managed services.
Technical Support & Documentation
- Develop and maintain key process documentation (e.g., whitelisting guides, integration setup, troubleshooting playbooks).
- Serve as a liaison between customers and product/engineering teams, ensuring feedback is captured for product improvements.
- Provide frontline technical support, helping customers resolve basic issues before escalating when necessary.
Requirements
- 1-3 years in a technical sales, customer success, or sales engineering role (preferably in SaaS or cybersecurity).
- Strong ability to communicate in English to both technical and non-technical stakeholders in a clear and engaging way.
- 1+ years of experience with customer onboarding, troubleshooting, and solution integration.
- Ability to document technical processes and create customer-facing guides.
- Strong problem-solving skills and a customer-first mindset.